Role: As the primary liaison for iethico’s platform users such as hospitals, pharmacists, and wholesalers, you will be entrusted with the crucial task of delivering exceptional customer and account management. This includes responding to their needs, providing comprehensive information, and educating them on the various features and capabilities of our platform. To achieve this, you must ensure that all user inquiries are promptly and accurately addressed in adherence with established protocols and procedures.
Key responsibilities: As an account manager for our medicines platform, you’ll oversee various user accounts that facilitate transactions. Your duties involve managing customer interactions via phone or email. We’ll equip you with the necessary training to handle these situations with ease, but you must also be adaptable to shifting business demands.
Tasks and Responsibilities:
- Approving new user registrations and assisting in activating accounts for buyers and sellers
- Ensuring new users are onboarded and using platform features to support their business needs
- Delivering personalized presentations and product demos via phone and web tailored to relevant users
- Maintaining regular contact with users to build relationships and identify needs
- Monitoring the platform for user activity and engagement with RFQs, responses, and buyer/seller enquiries
- Gathering and reporting process improvement recommendations to enhance user experience on the iethico platform
- Monitoring the platform for new medicine sources and alternative shortages, and prompting relevant users accordingly in addition to automated alerts.
- Bachelor’s degree or 2-3 years of business experience
- Strong written and verbal communication skills
- Strong organizational skills & Proficiency in Microsoft Office
For more information on this role and to apply, visit: https://www.linkedin.com/jobs/view/3627653774