University of warwick science park event

Customer Service – turning customers into advocates and promoters

1:15pm to 4:30pm    16th Jan 2018    EPIC Nuneaton, 4 Barling Way, Nuneaton, CV10 7RH 

How to book: Book on Eventbrite

What: Customer Service – turning customers into advocates and promoters

When: Tuesday 16th January 2018 – 1:15pm to 4:30pm

Where: EPIC Nuneaton, 4 Barling Way, Nuneaton, CV10 7RH

Learning Objectives

This workshop will help you build upon your existing sales skills and by the end you will have a clear understanding of:
• Create an environment where customer care is a priority
• Deliver a service that has a positive impact on the customer
• How to project the right image in every situation
• How to communicate effectively by building rapport and listening
• Remain calm and confident when dealing with difficult issues
• Use a structured approach when handling complaints
• Build customer relationships and explore opportunities to give memorable service and create customer loyalty
• Recognise the value of professional customer service to themselves, their team and their company
• Understand and manage customers more effectively
• Understand their role in promoting the success and the growth of the business
• Have developed key communication skills which will assist them in dealing with a broad range of customers both internally and externally
• Handle potentially difficult situations with greater assertiveness and confidence to ensure successful outcomes

To book follow this external link to Eventbrite. Please book early to avoid disappointment.

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